Privacy Policy — Veltrune

1. Introduction

Veltrune ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read it carefully.

By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

Account information: name, email address, and profile details provided during sign-up via our authentication provider (Clerk).
Goal data: goal titles, deadlines, descriptions, and evidence you submit.
Payment information: token purchase transactions. Payment card details are processed by Paddle and are never stored on our servers.
Communications: messages or support requests you send us.

2.2 Information Collected Automatically

Usage data: pages visited, features used, timestamps, and interaction logs.
Device information: IP address, browser type, operating system.
Cookies and similar technologies: used for session management and platform functionality.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve the Service.
Process token purchases and maintain your account balance.
Connect you with accountability partners.
Send transactional emails (goal deadlines, evidence decisions, token updates).
Respond to support requests.
Monitor for fraud, abuse, and violations of our Terms of Service.
Comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

Accountability partners: Goal titles and evidence you submit are visible to the partner assigned to your goal.
Service providers: Third-party vendors who help us operate the platform, including Clerk (authentication), Paddle (payments), and our hosting provider. These parties are bound by confidentiality obligations.
Legal authorities: When required by law, court order, or to protect the rights and safety of our users or the public.
Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred with appropriate notice.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data by contacting us at support@veltrune.com. We will respond within 30 days.

Note: Some data may be retained for longer periods where required by law or for legitimate business purposes (e.g., fraud prevention, financial records).

6. Cookies

We use cookies and similar tracking technologies to maintain session state and provide core platform functionality. You may configure your browser to refuse cookies, but this may affect the functionality of the Service.

7. Security

We implement industry-standard security measures to protect your information, including encryption in transit (HTTPS) and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us to have it removed.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate data.
Request deletion of your data ("right to be forgotten").
Request deletion of your data ("right to be forgotten").
Object to or restrict certain processing of your data.
Data portability (receive a copy of your data in a structured format).

To exercise these rights, contact us at support@veltrune.com.

10. International Transfers

Your information may be processed in countries other than your own. We take steps to ensure appropriate safeguards are in place for international transfers of personal data, consistent with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending an email. Your continued use of the Service after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at support@veltrune.com.